Nasdaq

Sr Client Svc Delivery Analyst

SG
2 weeks ago
Job ID
2017-9715
Category
Customer Service/Support

Nasdaq Position Overview

Nasdaq - the creator of the world’s first electronic stock market, is the world's largest exchange solution company providing top of the line trading and clearing technology. Our technology powers more than 70 marketplaces in 50 countries.

 

Located in modern offices in the central hub of Singapore we are seeking to recruit a new Service Delivery Analyst to join our growing support function. You will be working alongside sales and account managers of our Corporate Solutions Division and will be responsible for managing post-sale customer relationships for Corporate Solutions, Governance/Board & Leadership services in the APAC region.

 

Your goal will be to ensure Corporate Solutions reaches outstanding customer satisfaction scores and client retention targets by educating clients on Directors Desk. You will be comfortable training & interacting with clients at all levels of an organization remotely or in-person.

 

Other aspects of this role will include but not be limited to;

 

  • Actively owning and managing the client relationship for each assigned client through strategic and effective account management, client service and outreach 
  • Managing day to day client requests, ensuring that questions/concerns are addressed in a timely and accurate manner
  • Implementing Boardvantage MeetX for new clients, and provide training and on-going support to end users, including senior and c-level executives, administrative staff and technical personnel
  • Monitor and expand usage of Boardvantage MeetX via proactive outreach
  • Manage relevant product migrations, including training on new product / workflows / enhancements and support during the migration process
  • Work with internal stakeholders (Product Management, Sales, Commercial Management) to address and represent any market-specific user needs and requirements
  • Work closely with Sales/Account Managers in devising strategies to retain revenue, highlight at-risk situations, and identify additional revenue opportunities

 

To be considered or this key role our skill swill include but not be limited to;

 

  • 2-4 years of client-facing role in Service or Account Management capacity.
  • Superior client engagement and interpersonal skills, including the ability to manage client relationships and build internal rapport.
  • Good understanding of the desktop/laptop environment with the ability to troubleshoot basic network connectivity issues (Mac experience is a plus). Familiarity with iPad and Apple iTunes is a plus as is a good command of the Microsoft Suite and Adobe Acrobat tools.
  • Proven track record working directly with clients, particularly those in decision making roles
  • Ability to communicate technical concepts in simple terms.
  • Excellent presentation & training skills.
  • Excellent written and verbal communication skills and a strong attention to detail are a must.
  • Fluency in an Asian language is a plus.

 

This is a great opportunity to join a winning team. Nasdaq offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and includes a fully paid health plan.

 

If this sounds like a culture you would like to be part of please hit the apply button or email your resume directly to mike.watson@nasdaq.com

 

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, colour, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information or any other status protected by applicable law.

 

 

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