Nasdaq

Account Manager Sr Specialist

UK-London
3 months ago
Job ID
2017-9485
Category
Sales

Nasdaq Position Overview

Account Manager Senior Specialist

Builds and maintains effective long-term relationships and a high level of satisfaction with key senior-level decision makers and influencers at an assigned group of customer accounts that may involve an international partner or major global accounts. Creates demand for the organization's products and services by raising their profile with customers Achieves revenue targets by increasing revenue spend per account. Conducts regular status and strategy meetings with the customer's senior management to understand their needs and link them to the organization's product/service strategies.

  1. Reviews and analyses various sales management reports including top clients, clients at risk, quality reports and implementation reports.
  2. Works with the senior Account Managers in building and maintaining effective long-term relationships with key senior-level decision makers and influencers at an assigned group of customer accounts.
  3. Achieves revenue targets by increasing revenue spend per account.
  4. Participates in client meetings in order to achieve retention.
  5. Creates demand for the organization’s products and services by raising their profile with customers through face-to-face presentations and phone conversations.
  6. Responds to escalated customer issues.

Education, Professional accomplishments, and Certifications

  • Education Required:  University degree is required, masters or finance coursework preferred. 
  • Experience Required:  4 to 6 years

Skills, Requirements and Competencies

  • Requires conceptual and practical expertise in own discipline and basic knowledge of related disciplines.
  • Is fully self-sufficient and competent in regards to output quality and quantity. 
  • Requires little or no supervision on a day to day basis. 
  • Has basic or good knowledge of best practices and how own area of expertise integrates with others.
  • Understands key business drivers and is aware of the competition and the factors that differentiate them in the market.
  • Provides informal guidance for colleagues with less experience. 
  • Is accountable for contributing with a competent standard and delivers every time. 
  • Plans and prioritizes work using resources in the best possible way to complete tasks on time and with high quality.
  • Solves problems using existing solutions; exercises judgment based on the analysis of multiple sources of information. 
  • Is starting to look at 'best practice'.  
  • Provides creative insights and / or solutions to address client / organizational challenges.
  • Impacts a range of activities within own team and other related teams; works within broad guidelines and policies.
  • Works quickly and is able to assist other team members where appropriate. Works independently. 
  • Is able to explain difficult information; works to build consensus.  
  • Generates healthy debate within team, influencing team to look for a 'better approach'. 
  • Shares knowledge and expertise across organizational boundaries and endorses "best practices”.
  • Builds rapport with key decision makers to become a trusted advisor; leverages existing relationships. 
  • Gains insight into creating opportunities (e.g., progress meetings, fact-finding/exploratory meetings) to build relationships and looks for signals that the customer may need additional products/ services.
  • Demonstrates insight into how to leverage internal relationships to identify and align NASDAQ resources to meet customer needs.
  • Involved in dialogue with assigned customer executives, employing open-ended questions to uncover overall strategic objectives and organizational needs; contributes to the communication with internal team to identify opportunities to act on information learned.
  • Demonstrates knowledge of external trends (i.e. business trends, regulatory issues, global implications) to contribute to the anticipation of customers’ needs.
  • Collaborates with colleagues and customer group leaders to assess customers’ immediate and long-term needs, contributes in defining solution offerings.
  • Demonstrates confidence while delivering presentation materials to audiences; makes technical information clear, providing appropriate illustrations and examples.
  • Utilizes techniques to convey complex information persuasively and generate commitment where necessary.
  • Facilitates communication processes to draw out audience perspectives and assumptions to ensure maximum understanding and impact.
  • Gains insight to best practice methods to identify potential barriers/ resistance during sales calls and develops an understanding of methods to overcome resistance.
  • Demonstrates knowledge of the inner workings, objectives, and challenges of assigned customers.
  • Analyzes sales calls to prioritize next steps and makes recommendations. 
  • Asks clarifying questions on behalf of self and others and ensures everyone has the opportunity to provide input.
  • Embraces customer service as a key driver of success and makes decisions with customers in mind, soliciting customer feedback and actively following-up pre-sale and post-sale. 
  • Develops specialized customer expertise and matches customer needs to appropriate solutions across business functions; anticipates customer needs ahead of time and prepares to implement best-practice solutions.
  • Develops a deep knowledge of the details and nuances of each account through years of involvement; plans and prioritizes activities for assigned accounts.
  •  

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information or any other status protected by applicable law

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