Market Operations Specialist

1 week ago
Job ID
Customer Service/Support

Nasdaq Position Overview

Job Summary


Tech and Trade support team within Nordic Operations is responsible for providing technical and trading support to worldwide participants and information vendors of the Nordic and Baltic equity exchanges. The team is responsible for order and trade related support, analysis and handling of technical issues, participant onboarding, incident management, connectivity testing, participant and user configuration and general support of inquiries from the market participants.


Job description


Main tasks are to assist and support customers, implement business and technical changes and ensure smooth operations. The successful candidate will be performing critical tasks and will get a good understanding about the whole chain from pre-trade, trade and clearing/settlement in legal, technical and business aspects.




  • Order and trade support to all exchange members
  •  Setup and configuration of participants and users in the exchange systems
  • Support Sales team in member onboarding/termination process
  • Provide support and analysis for all technical queries and reported problems regarding the INET, GCF, and peripheral/surrounding systems
  • Certification for FIX and OUCH trading protocols
  • Protocol support of FIX, OUCH, ITCH and TIP
  • Connectivity troubleshooting
  • Liaise with related groups to resolve technically related issues, including Major Incidents
  • Work with external providers and extranets
  • Communicate with incident managers and customers in case of Major Incidents
  • Central point for distributing technical information (IT notices) to customers
  • Project management and User Acceptance Testing in (UAT/QA) connection to system upgrades

Education, Professional accomplishments, and Certifications

  • Education Required: University studies/degree in computer, telecommunications, IT systems or business administration or equivalent working experience
  • Experience Required: 0-2 years

Skills, Requirements and Competencies

Personal characteristics required


  • Ability to quickly learn and adapt to new technology job done
  • Reliable and trustworthy
  • Excellent customer service skills
  • Proactive mindset
  • Ability to work with a group and independently
  • Ability to work in a fast-paced environment
  • Good organizational and analytical skills
  • Energetic, willing to work hard and do what it takes to get the

Skills required


  • Excellent language skills in written and spoken English
  • Ability to process large amounts of information
  • Basic system management knowledge of Linux and Windows systems
  • Understanding of networking concepts
  • Expert use of MS Office programs, particularly Excel

Skills preferred


  • Basic knowledge of SQL, Oracle, MySQL
  • Customer support background
  • Basic understanding of TCP/IP, UDP (multicast)
  • Scripting/automation experience (Python/Perl/PHP/Bash)
  • Knowledge of FIX and Nasdaq proprietary software specifically OUCH, ITCH and TIP
  • Working knowledge of trading rules, trading systems, strategies and functionality as it applies to the Nordic and Baltic markets



  • Nordic/Baltics business calendar
  • Working shifts in differing patterns between: 8:00 – 19:30



Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information or any other status protected by applicable law.


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