Technical Operations Shift Lead

5 months ago
Job ID
Information Technology

Nasdaq Position Overview

As Technical Operations Shift Lead, you will be responsible for surveillance including incidents detection and solving or managing appropriately as per documented procedure for all NASDAQ provided services on business days at 7:00 – 19:00. This includes Technical Operations application, infrastructure, hardware, OS and webpage monitoring, managing Incidents for both internal and external customers, maintaining operational documentation and procedures. Also you will need to assure successful team operations.


Your daily working functions would be:

  • Perform real-time monitoring of systems for software and hardware errors, application failures and network incidents
  • Execute the Incident Management process and fulfill associated obligations of the Incident Management Assistant which is a part of Major Incident Management process
  • Monitor market data connectivity issues with clients, exchanges, market centers, and network providers
  • Perform real-time monitoring of batch processes, end of day jobs, automated system startup & shutdown of systems
  • Detect, solve and escalate Incidents to appropriate support teams around the globe
  • Assure proactive alerting of monitored systems and maintain appropriate volume of alarms
  • Update associated documentation and procedures according to existing process
  • Act as a point of contact for the team managing complex technical incidents
  • Assure appropriate team competence level and continual education
  • Make sure shift goals are met which includes Incident, Event and Knowledge management processes execution within existing Operational Level Agreements
  • Maintain appropriate Continual Service improvement within Technical Operations

Education, Professional accomplishments, and Certifications

  • Degree qualified in Computer Science, Information Systems or other related discipline
  • Fluent English
  • Excellent communication skills are required, inclusive of strong verbal and writing capabilities
  • 2 - 3 years of prior experience as a Shift Lead in Network Operations Center or Command Center is not required but fits the ideal candidate


Skills, Requirements and Competencies

  • Basic Linux/UNIX skills
  • Open and collaborative, team player
  • ITIL knowledge
  • Calm and professional under pressure

We are looking to get in touch with motivated, energetic, detail-oriented, organized, articulated candidates who are able to act accurately and promptly, who are comfortable talking with and responding to the concerns and questions regarding each of the areas within the sphere of responsibility. 


NASDAQ offers a challenging, dynamic, multicultural work environment with a competitive salary, bonus and a comprehensive benefits package



Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information or any other status protected by applicable law.


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